Privacy Policy

Wahroonga Pharmacy (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

This Privacy Policy explains how we collect, use, disclose, store and manage your personal information.

1. Our Contact Details

Wahroonga Pharmacy

Website: www.wahroongapharmacy.com.au

Email: pharmacist@wahroongapharmacy.com.au

If you have any questions about this Privacy Policy or your personal information, please contact us using the details above.

2. What Personal Information We Collect

We may collect personal information including:

Your name
Date of birth
Residential and delivery address
Telephone number and email address
Payment information (processed securely through third-party payment providers)
Information relating to orders and purchases
Information relating to medicines, health conditions or healthcare needs where relevant to products or services requested
Identification documents or information used to verify your identity where required
Records of communications with us
Website usage information, IP address, browser information and cookie data

3. How We Collect Personal Information

We may collect personal information:

Directly from you through our website, online forms, email, telephone or in-person interactions
When you place an order or request products or services
When you contact us with enquiries
Through cookies, analytics tools and website technologies
From healthcare practitioners, carers or authorised representatives where permitted by law or with appropriate authority

4. Why We Collect Personal Information

We collect personal information to:

Supply products and services requested by you
Process and deliver orders
Verify your identity where necessary
Comply with pharmacy, healthcare and legal obligations
Assess whether certain medicines or healthcare products are appropriate and safe for you
Provide professional pharmacy advice and support
Respond to enquiries and customer service requests
Improve our website, products and services
Send information about products, services or promotions where permitted by law

Identity Verification and Patient Safety

For certain pharmacist-only medicines, Schedule 3 (S3) medicines, or other regulated healthcare products, we may request additional information such as your name, date of birth, identification, medical history or intended use of the product.

This information helps us:

Confirm your identity
Assess the safe and appropriate supply of medicines
Meet our professional obligations as pharmacists
Comply with applicable laws, regulations and professional standards
Protect patient safety and wellbeing

If you choose not to provide information required for these purposes, we may be unable to supply certain products or services.

5. How We Use and Disclose Personal Information

We may use and disclose personal information:

To process and fulfil orders
To provide pharmacy services and professional advice
To communicate with you regarding purchases, enquiries or services
To service providers who assist us in operating our business, including payment processors, website providers, IT providers and delivery services
Where required or authorised by law
To regulatory authorities, healthcare practitioners or government agencies where legally required or appropriate for healthcare and patient safety purposes

We do not sell personal information to third parties.

6. Overseas Disclosure

Some of our third-party service providers may store or process information outside Australia, including providers of website hosting, cloud storage, analytics, payment processing and software services.

Where practical, we take reasonable steps to ensure overseas recipients handle personal information in accordance with privacy obligations comparable to Australian privacy laws.

The countries in which information may be stored or processed may include the United States and other countries where our service providers operate.

7. Storage and Security of Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Measures may include:

Secure servers and hosting environments
Encryption technologies
Access controls and password protection
Secure third-party payment processing
Staff training and confidentiality obligations

Payment card details are processed by secure third-party payment providers and are not stored by us.

8. Accessing and Correcting Your Information

You may request access to personal information we hold about you and request corrections if you believe information is inaccurate, incomplete or out of date.

Requests should be made using the contact details provided in this Privacy Policy.

We will respond within a reasonable period and may require verification of identity before providing access.

9. Cookies and Website Analytics

Our website may use cookies and similar technologies to:

Improve website functionality
Analyse website traffic and usage
Enhance user experience

You may disable cookies through your browser settings, although some website functions may not operate correctly.

10. Complaints

If you believe we have mishandled your personal information, you may lodge a privacy complaint by contacting us at:

Email: pharmacist@wahroongapharmacy.com.au

Please provide details of your complaint so we can investigate the matter.

We will acknowledge your complaint and endeavour to respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

www.oaic.gov.au

11. Retention and Destruction of Personal Information

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes and enforce our agreements.

When personal information is no longer required, we take reasonable steps to securely destroy or permanently de-identify the information in accordance with applicable laws and professional record-keeping requirements.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be published on our website and will take effect from the date of publication.